|Shipping and Returns
We do not accept international orders.
We ship FedEx or USPS
US ORDERS ONLY
If you need to cancel your order, please do so within 24 hours after your order
has been placed or you will be subject to a 15% cancellation fee on all orders
that are cancelled after processed.
- All orders are shipped
within 2 business days from the date of the order.
- Business days are
Mon-Fri with exceptions to holidays.
- UPS will not deliver
to a P.O. Box, therefore we require a physical address.
- Please be advised that
some packages may require a signature.
- You can check the status
of your order by clicking "My Account" at the top of the page, scroll down
and click on the "Order History" button.
- The status of your order
will display "shipped" once your order is shipped and a tracking number will
be e-mailed to you.
- All returns/exchanges
must be received within 30 days from date of purchase or they will be refused.
- You must call or email
for an authorization number. All returns/exchanges must have an authorization
number or they will be refused. All returns must be shipped to the Big Sky
Mobile address on your packing list.
- Shipping charges do apply
- 15% Restocking fee applies
to all refunds and refused orders. If you are exchanging an item, no restocking
fee will apply. Additional shipping charges do apply to exchanges. Please
allow 2-5 business days for exchanges to ship. It is possible that the item
you are exchanging for may not be in stock. If so, we will provide you with
an estimated shipping date.
- PLEASE CHECK YOUR ORDER AT ONCE WHEN YOU RECEIVE IT. IF ITEMS
ARE DAMAGED or MISSING, YOU MUST NOTIFY US IMMEDIATELY BY PHONE OR EMAIL.
WE WILL NOT BE RESPONSIBLE FOR ERRORS REPORTED MORE THEN 5 DAYS AFTER THE
SHIPMENT IS RECEIVED.
- Shipping and handling
is NON-REFUNDABLE. Items must be in perfect condition, no scratches, nicks,
or dings and in original packaging or item(s) will not be refunded or exchanged.
- If these conditions are
not met, no refund/exchange can be accepted.
- Airtime and / or service is non-refundable.
card fraud is a felony and we will aggressively prosecute anyone who commits
or attempts to commit credit card fraud. We track every transaction and will
use all means available to prosecute to the fullest extent of the law.